This page lists Australian helplines and websites.


If you are looking for help following a traumatic event, your GP is a good place to start. He or she can help confirm what is going wrong and refer you to the right service or practitioner. International visitors should speak with their doctor about help that is available in their area. Phoenix Australia does not provide direct clinical care.


For urgent support, call Lifeline on 13 11 14 for confidential 24/7 counselling and referrals.





24-Hour helplines and online support

  • Lifeline – 13 11 14
  • National sexual assault, domestic family violence counselling service – 1800 737 732 or (online counselling available)
  • Kids Helpline – 1800 55 1800 (free call) or (online counselling available)
  • MensLine Australia – 1300 78 99 78 or (online and video counselling available)
  • VVCS – Veterans and Veterans Families Counselling Service – 1800 011 046 (local call)





More help and information topics





Alcohol and other drugs


Asylum seekers, refugees and migrants who have experienced torture and trauma




Children and young people


Depression and anxiety

Several organisations offer access to information, resources and services, including:

  • [link]
  • [link]
  • [link to]
  • depressioNet [link to]
  • [link]



The Red Cross has information, advice, and resources for kids, teenagers,
teachers, and parents. Visit [link to].

Other helpful web resources include:

  • National Child Traumatic Stress Network: Natural Disasters [link to]

  • Center for the Study of Traumatic Stress, Uniformed Services University, Health Sciences: Disaster Response and Recovery Fact Sheets [link to]

  • National Center for PTSD Natural Disaster Fact Sheets [link to]

  • International Society for Traumatic Stress Studies: Disasters Resources [link to]


Domestic violence

National sexual assault, domestic family violence counselling service can provide the names and contact details of agencies and support groups throughout Australia. Visit [link]

Immigrant women’s domestic violence services: there are several services in each state and territory. Visit or for a list of services throughout Australia.


Mental health and wellbeing

This government website lists key websites that are available to help you access more information about mental health issues and services


Military personnel

  • ADF all hours support line 1800 628 036.
  • Defence health service [link to]
  • Defence Directorate of Mental Health [link to]- The DMH has information and links to emergency services, support lines, programs and policies.
  • Defence Force Community Organisation (DCO) [link to ]-The DCO provides social services to Defence members and their families Australia wide.
  • Defence family helpline provides support, information and connection with your community, including local DCO teams – 1800 624 608



Parentline provides telephone counselling to parents and careers of children aged 0 to 18 years. Visit for Parentline services across Australia or call 13 22 89.

Information on how to talk to children and teenagers about their problems and where to find help, as well as online and telephone support, is available through headspace at



The Australian Psychological Society [link to]has a register of psychologists, listing their specialty. Call 1800 333 497.


PTSD and trauma

  • Center for the Study of Traumatic Stress [link to]
  • National Child Traumatic Stress Network (NCTSN) [link to]
  • National Center for PTSD (US Veterans Affairs) [link to]
  • Posttraumatic Stress Disorder Evidence Based Information Resource [link to]
  • Trauma Pages [link to]
  • The Traumatic Stress Clinic [link to] provides free, evidence-based treatments for posttraumatic stress disorder (PTSD) and chronic grief in Sydney.


Road and vehicle accidents


Sexual assault and sexual abuse

National sexual assault, domestic family violence counselling service: has a list of the main sexual assault services in Australia. All states and territories have crisis lines listed in the front page of the White Pages telephone directory.


Social workers

For a register of accredited mental health social workers, visit the Australian Association of Social Workers [link to].


Torture and trauma

The Forum of Australian Services for Survivors of Torture and Trauma (FASSTT) has a list of agencies that provide support, advocacy and treatment.

Foundation House, the Victorian non-government Foundation for Survivors of Torture and Trauma is also responsible for coordinating the national Forum of Agencies Assisting Survivors of Torture and Trauma.


Veterans and their families

The Department of Veterans’ Affairs [link to] can provide information and referral advice, 133 25 (metro) or 1800 555 254 (regional)

VVCS – Veterans and Veterans Families Counselling Service [link to]: 1800 011 046, from anywhere in Australia. A specialised, free and confidential service provided by the Department of Veterans Affairs for Australian veterans and their families.

If you have questions about your eligibility to access VVCS services, contact your nearest office.

What services do VVCS offer?

  • Crisis counselling (face-to-face or telephone, and an emergency after hours toll-free telephone service)
  • Individual, family and group counselling
  • Country outreach programs for rural Australia
  • Education and information resources
  • Case management
  • Referrals to other treatment services

Specialised PTSD treatment programs are available in most states for veterans and military personnel.


Victims of crime

A list of victim support hotlines in each state and territory, as well as information about other relevant services throughout Australia, is available at


Vocational rehabilitation

For help to return to work visit