This page lists Australian helplines and websites.
If you are looking for help following a traumatic event, your GP is a good place to start. He or she can help confirm what is going wrong and refer you to the right service or practitioner. International visitors should speak with their doctor about help that is available in their area. Phoenix Australia does not provide direct clinical care.
For urgent support, call Lifeline on 13 11 14 for confidential 24/7 counselling and referrals.
24-Hour helplines and online support
- Lifeline – 13 11 14
- National sexual assault, domestic family violence counselling service – 1800 737 732 or http://www.1800respect.org.au (online counselling available)
- Kids Helpline – 1800 55 1800 (free call) or http://www.kidshelp.com.au (online counselling available)
- MensLine Australia – 1300 78 99 78 or https://www.mensline.org.au (online and video counselling available)
- VVCS – Veterans and Veterans Families Counselling Service – 1800 011 046 (local call)
More help and information topics
- Alcohol and other drugs
- Asylum seekers, refugees and migrants
- Children and young people
- Depression and anxiety
- Domestic and family violence
- Mental health and wellbeing
- Military personnel
- PTSD and trauma
- Road and vehicle accidents
- Sexual assault and sexual abuse
- Social workers
- Torture and trauma
- Veterans and their families
- Victims of crime
- Vocational rehabilitation
Alcohol and other drugs
- The Australian Drug Information Network (ADIN) [http://www.adin.com.au] has comprehensive information and a list of resources available across Australia.
- The Right Mix: Your Health and Alcohol [http://www.therightmix.gov.au] website has simple information about standard drinks, facts about alcohol and medication, as well as sleep and health conditions for veterans and their families. Veterans can assess their drinking on the website, find out how to start making changes and where to go for help if they are concerned about their drinking. The site includes resources for practitioners and veterans.
Asylum seekers, refugees and migrants who have experienced torture and trauma
- The Forum of Australian Services for Survivors of Torture and Trauma (FASST) [http://www.fasstt.org.au] has a list of agencies across Australia that provide support, advocacy and treatment.
- Carers Australia [http://www.carersaustralia.com.au] offers information, resources and access to support groups. Call 1800 242 636.
Children and young people
- Kids Helpline [http://www.kidshelp.com.au] offers web-based, email, or telephone counselling for children and young people aged 5 to 25 years. Call 1800 55 1800.
- ReachOut [http://au.reachout.com] has information and downloadable apps on a range of mental health and related issues that affect teenagers and young adults.
- Headspace [http://www.headspace.org.au], the National Youth Mental Health Foundation, has information on trauma and mental health, where to get help, and online support.
- The Children of Parents with a Mental Illness (COPMI) [http://www.copmi.net.au] resource centre provides information, resources and access to services.
Depression and anxiety
Several organisations offer access to information, resources and services, including:
- www.beyondblue.org [link]
- www.crufad.unsw.edu.au [link]
- bluepages.anu.edu.au [link to http://bluepages.anu.edu.au]
- depressioNet [link to http://www.depressionet.com.au]
- www.moodgym.anu.edu.au [link]
The Red Cross has information, advice, and resources for kids, teenagers,
teachers, and parents. Visit aftertheemergency.redcross.org.au [link to http://aftertheemergency.redcross.org.au].
Other helpful web resources include:
National Child Traumatic Stress Network: Natural Disasters [link to http://www.nctsn.org/nccts/nav.do?pid=typ_nd]
Center for the Study of Traumatic Stress, Uniformed Services University, Health Sciences: Disaster Response and Recovery Fact Sheets [link to http://www.centerforthestudyoftraumaticstress.org/resources/fact-sheet-search]
National Center for PTSD Natural Disaster Fact Sheets [link to http://www.ptsd.va.gov/public/types/disasters/]
International Society for Traumatic Stress Studies: Disasters Resources [link to http://www.istss.org/TerrorismAndDisasters/1705.htm]
National sexual assault, domestic family violence counselling service can provide the names and contact details of agencies and support groups throughout Australia. Visit www.1800respect.org.au [link]
Immigrant women’s domestic violence services: there are several services in each state and territory. Visit http://www.dvrcv.org.au/talk-someone/services-other-states or www.speakout.org.au for a list of services throughout Australia.
Mental health and wellbeing
This government website lists key websites that are available to help you access more information about mental health issues and services
- ADF all hours support line 1800 628 036.
- Defence health service [link to http://www.defence.gov.au/health/]
- Defence Directorate of Mental Health [link to http://www.defence.gov.au/health/healthportal/mentalhealthonline.asp]- The DMH has information and links to emergency services, support lines, programs and policies.
- Defence Force Community Organisation (DCO) [link to http://www.defence.gov.au/dco/ ]-The DCO provides social services to Defence members and their families Australia wide.
- Defence family helpline provides support, information and connection with your community, including local DCO teams – 1800 624 608
Parentline provides telephone counselling to parents and careers of children aged 0 to 18 years. Visit www.parentline.com.au for Parentline services across Australia or call 13 22 89.
Information on how to talk to children and teenagers about their problems and where to find help, as well as online and telephone support, is available through headspace at www.headspace.org.au/parents-and-carers.
The Australian Psychological Society [link to http://www.psychology.org.au/]has a register of psychologists, listing their specialty. Call 1800 333 497.
PTSD and trauma
- Center for the Study of Traumatic Stress [link to http://cstsonline.org/]
- National Child Traumatic Stress Network (NCTSN) [link to http://www.nctsnet.org/]
- National Center for PTSD (US Veterans Affairs) [link to http://www.ptsd.va.gov/]
- Posttraumatic Stress Disorder Evidence Based Information Resource [link to http://www.som.uq.edu.au/ptsd]
- Trauma Pages [link to http://www.trauma-pages.com/]
- The Traumatic Stress Clinic [link to http://www.traumaticstressclinic.com.au/] provides free, evidence-based treatments for posttraumatic stress disorder (PTSD) and chronic grief in Sydney.
Road and vehicle accidents
- Road Trauma Support Services, Victoria [link to http://www.rtssv.org.au/]
- Road Trauma Support Team, Tasmania [link to http://www.roadtraumasupport.org.au/]
- Road Trauma Support Team of South Australia [link to http://www.roadtraumasupportsa.com.au/]
- Road Trauma Support WA [link to https://www.iccwa.org.au/road-trauma-support-wa.html]
- Road Trauma Services Queensland [link to http://roadtraumaservicesqld.org/]
Sexual assault and sexual abuse
National sexual assault, domestic family violence counselling service: www.1800respect.org.au has a list of the main sexual assault services in Australia. All states and territories have crisis lines listed in the front page of the White Pages telephone directory.
For a register of accredited mental health social workers, visit the Australian Association of Social Workers [link to http://www.aasw.asn.au/].
Torture and trauma
The Forum of Australian Services for Survivors of Torture and Trauma (FASSTT) has a list of agencies that provide support, advocacy and treatment.
Foundation House, the Victorian non-government Foundation for Survivors of Torture and Trauma is also responsible for coordinating the national Forum of Agencies Assisting Survivors of Torture and Trauma.
Veterans and their families
The Department of Veterans’ Affairs [link to http://www.dva.gov.au/] can provide information and referral advice, 133 25 (metro) or 1800 555 254 (regional)
VVCS – Veterans and Veterans Families Counselling Service [link to http://www.vvcs.gov.au/]: 1800 011 046, from anywhere in Australia. A specialised, free and confidential service provided by the Department of Veterans Affairs for Australian veterans and their families.
If you have questions about your eligibility to access VVCS services, contact your nearest office.
What services do VVCS offer?
- Crisis counselling (face-to-face or telephone, and an emergency after hours toll-free telephone service)
- Individual, family and group counselling
- Country outreach programs for rural Australia
- Education and information resources
- Case management
- Referrals to other treatment services
Specialised PTSD treatment programs are available in most states for veterans and military personnel.
Victims of crime
A list of victim support hotlines in each state and territory, as well as information about other relevant services throughout Australia, is available at www.victimsupport.org.au.
For help to return to work visit www.crsaustralia.gov.au