Helping the rail industry to minimise the effects of trauma on its employees


In collaboration with TrackSAFE Foundation and member rail organisations, Phoenix Australia established a Trauma Management Framework for the rail industry.


The framework provides a guide to best practice approaches to trauma management from pre-incident through to the event itself and then post-incident.


We identified some priority actions for implementing the framework which were funded by TrackSAFE Foundation and received universal support from member rail organisations.


The initiatives undertaken include the “Back on Track after Trauma” video, designed to promote awareness of trauma and its impact throughout rail organisations. The video features real stories of rail industry employees describing their experiences of trauma, recovery and support within their organisations. It emphasises the critical role of supervisor and organisational support, and provides information for staff on how they can look after themselves and seek support following a traumatic incident.


Phoenix Australia also ran “train the trainer” workshops for representatives of 12 rail organisations, providing them with the skills to roll out the Coping with Trauma program (resilience skills). This program involves training drivers and others who are directly impacted by traumatic events, as well as training managers and supervisors in Psychological First Aid in order to provide support to drivers following these events.


Feedback on the resources has been very positive: 

“I just thought I would let you know that we conducted our first Coping with Trauma training session on Friday. It went well and we had really positive feedback from the participants. The training materials were really good and the training flowed really well. It certainly made it easy to deliver.”
Jo Clarke, Senior HR Business Partner – Service Delivery, V/Line


“The staff training programs and trauma awareness DVD that TrackSAFE had developed by Phoenix Australia are invaluable resources for the rail industry. The resources are being actively taken up by the industry. They are a vital part of our Trauma Management Framework and we have had extremely positive feedback on the recources.”
Naomi Frauenfelder, General Manager TrackSAFE and Industry Development, Australasian Railway Association.