Feedback and Complaints Policy

At Phoenix Australia, we are committed to listening, learning, and continually improving. We welcome feedback, suggestions, concerns, and complaints from clients, participants, partners, and members of the community. We aim to ensure all feedback is handled respectfully, fairly, and in a trauma-informed manner, with a focus on resolution, learning, and service improvement. If you would like to share feedback or raise a concern, please complete our Feedback and Complaints Form or contact us directly.

Phoenix Australia acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of Country throughout Australia and pays respect to all Elders, past and present. We acknowledge continuing connection of Aboriginal and Torres Strait Islander peoples to land, water and communities—places of age-old ceremonies, of celebration and renewal—and their unique contribution in the life of these lands.

We are committed to fostering an environment in which the relationship between Aboriginal and Torres Strait Islander peoples and their fellow Australians is characterised by a deep mutual respect, leading to positive change in our nation’s culture and capacity.