All our face-to-face training events have been postponed. We are working rapidly to transfer all of our training content to online delivery and will inform you when it is available via our website, social media and via our subscriber list.

Psychological First Aid (PFA) is a practical, flexible, and recommended approach to helping people in the immediate aftermath of trauma. It can be delivered by both lay and professional helpers.


PFA helps to reduce the initial distress and assists people to cope better in the days and weeks following a traumatic event, such as a disaster, workplace accident, or assault. Helpers trained in PFA ensure safety, provide emotional comfort and support, and offer practical advice and assistance to address people’s immediate needs.


In this workshop, you will learn core skills of PFA, including simple psychological strategies, and gain the confidence to provide assistance and support to individuals affected by trauma.


A comprehensive training manual with tools and handouts is provided.

Course content

  • How people respond to trauma
  • Providing PFA safely and effectively
  • Listening and communication skills
  • Skills to help calm and support others
  • Looking after yourself


Who should attend?

  • First responders
  • Peer supporters
  • Crisis response team members
  • Disaster relief providers
  • Primary care, emergency, and mental health providers
  • Employee Assistance Program providers
  • Workplace managers and supervisors



1 Day Workshop


Continuing Professional Development

The training provides a total of 7 CPD hours


Refunds and cancellation

Please understand, as a not-for-profit, our cancellation policies are necessary to ensure the viability of our workshops, as delivery is dependent on minimum numbers. Phoenix Australia provides a full refund if cancellation is received 20 business days prior to the workshop date. For full cancellation & refund details please click here