Burnout has been included in the World Health Organization’s 11th Revision of the International Classification of Diseases (ICD-11) as an “occupational phenomenon”. It is defined as a “syndrome conceptualised as resulting from chronic workplace stress that has not been successfully managed”.
It is important to note that burnout is related to work specifically – not other areas of life – and that it has not been classed as a medical condition, distinguishing it from diagnosable disorders such as depression and anxiety. Hence, if the indications of burnout are recognised, and the issues addressed, then burnout will resolve.
How do you know if you are suffering burnout? There are three tell-tale signs:
- feeling depleted of energy or exhausted
- experiencing an increased mental distance from one’s job, or feeling negative or cynical about one’s job
- reduced professional efficacy – feeling incompetent and inept at work.
Understanding the risks
Long-term exposure to stress can lead to burnout, and certain occupations are at greater risk. These include police and emergency service workers, teachers, healthcare workers, and the legal profession. However, anyone can be susceptible to burnout if they experience a high workload or stressful work environment for a long period of time.
Some common risk factors include having limited support at work, being overloaded, experiencing role conflict/ambiguity, having low work satisfaction, lack of supportive supervision, and being younger or less experienced.
In order to counter such risk factors, workers should endeavour to boost those things that help protect their mental wellbeing.
How can I protect myself?
- Look after yourself by getting plenty of rest, regular exercise, and by eating regular, well-balanced meals.
- Minimise your intake of alcohol, caffeine, nicotine or other drugs
- Make time for relaxation
- Try to schedule at least one enjoyable activity each day
- Spend time with people you care about
- Seek peer support at work
- Recognise your limits and maintain strong boundaries at work
- Seek professional support if you feel you need it.
How can I support my employees’ wellbeing?
Organisations can do a lot to help prevent burnout in their employees, including providing effective leadership, a supportive team environment, realistic workloads, evidence-informed workplace policies, and access to useful resources and training.
Phoenix Australia can support a wide variety of organisations to minimise employee burnout and its impacts through providing best practice advice on service development and policy, as well as through tailored training programs. There has been increasing interest from organisations aware of the importance of supporting the psychological health and wellbeing of their workforces.
One recent tailored training program was specifically designed and delivered for Court Services Victoria for 100 professionals working within the Children’s Court Family Division. Training was delivered in Melbourne and regional centres. The training provided a framework for wellbeing and resilience to help workers to look after themselves better and decrease their risk of suffering burnout. Participants explored the elements in their own work and life situations that support wellbeing, consider how to address any risk factors and boost protective factors, and then developed an individualised self-care plan.
Judge Amanda Chambers, President of the Children’s Court of Victoria, said that she was pleased to see the training sessions “focus on how to cultivate and maintain resilience and self-care. For many of us, peer support is crucial to wellbeing, but so too should we seek professional and guided assistance when needed.”
For employees and employers alike, the good news is that burnout is manageable and preventable. With considered interventions both at an individual and organisational level, workers can be supported to prevent or overcome burnout, and feel healthy and enjoy their work again.