Research is ensuring that the services provided through Responder Assist are targeted, relevant and effective for both clinicians and the emergency workers using the service
Responder Assist – the Centre of Excellence for Emergency Worker Mental Health – provides an assessment and treatment service to ensure emergency workers can access care that is tailored to suit their needs. The service also provides training and support to mental health clinicians who treat emergency workers.
Research is already underway to help ensure that the Responder Assist clinical service is continually improving and meeting the needs of emergency workers and the practitioners supporting them. Two new studies have been designed to gather insights from clinicians and emergency workers. The findings will inform future improvements to the Responder Assist, including services for emergency worker patients and training offered to clinicians.
The first study is talking to mental health clinicians in the specialist network or community of practice to gain their views on what they need to effectively provide treatments that are sensitive to the experiences and issues face by emergency workers.