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The Queensland Floods Practitioner Advice Line on Mental Health


Do you work directly with flood affected Queenslanders who are showing signs of distress or mental health problems?

Use the form below to contact the Practitioner Advice Line on Mental Health for advice and support.


We can provide:

  • Advice on providing support and treatment to individuals, groups and communities affected by the recent floods
  • Access to information, fact sheets and resources on common reactions to stress and trauma
  • Guidance on service and referral options


Our multidisciplinary team has experience in the complexities and challenges of trauma and disaster-related mental health issues that can affect children and adults. Our team’s expertise includes general practice medicine, social work, psychology and psychiatry.


Free workshops:

  • Queensland Floods Psychological First Aid (PFA) Workshop
    PFA is a practical, flexible, and recommended approach to assisting people to cope better in the days and weeks following a potentially traumatic event. PFA can be delivered by both lay and professional helpers, including first responders, crisis response workers, disaster relief providers and primary care providers among others. In this workshop, you will learn the core skills of PFA, including simple psychological strategies, and gain the confidence to provide assistance and support to individuals affected by trauma. A user resource manual with tools and handouts will be provided.
    Brisbane 17 May 8.00am-3.00pm
    Townsville 31 May 8.00am-3.00pm


  • Queensland Floods Skills for Psychological Recovery (SPR) Workshop
    In this workshop you will learn strategies to support people with mild mental health problems in developing recovery-oriented skills such as managing emotional reactions and rebuilding social connections. A user resource manual with tools and handouts will be provided. Phoenix Australia will conduct this workshop designed for people with basic counselling skills working in primary care or other health and support settings.
    Brisbane 16 May 9.00am-5.00pm
    Townsville 30 May 9.00am-5.00pm


To register please contact:
Timothy Shaw, Manager – Mental Health Services RFDS Queensland Section
07 4034 8650 or 0458 858 566 or [email protected]


Resources for download:


Please note: Phoenix Australia does not provide direct clinical care.

If you are a member of the community directly affected by the Queensland floods, and require counselling and support, please visit the NQ Connect website or call them on 1300 059 625.

If you are in an emergency, or at immediate risk of harm to yourself or others call one of the numbers below:

Lifeline  13 11 14
Suicide Call Back Service  1300 659 467
Kids Helpline  1800 551 800




1800 260 618

Available from Tuesday 5 March
Monday – Friday
9am – 4pm (AEST)



[email protected]



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