Mental health support and information resources.
Please note that Phoenix Australia does not provide direct clinical care or specific referral recommendations.
For urgent support, call Lifeline on 13 11 14 for confidential 24/7 counselling and referrals.
Other 24-Hour helplines and online support
Open Arms-Veterans & Families Counselling – 1800 011 046 (local call)
Lifeline – 13 11 14 (confidential 24/7 counselling and referrals)
Beyond Blue – 1300 22 46 36
13 YARN, a free 24/7 confidential service run by Aboriginal and Torres Strait Islander people – 13 92 76
National sexual assault, domestic family violence counselling service – 1800 737 732 or www.1800respect.org.au (online counselling available)
Kids Helpline – 1800 55 1800 (free call) or www.kidshelp.com.au (online counselling available)
MensLine Australia – 1300 78 99 78 or www.mensline.org.au (online and video counselling available)
Are you looking for mental health services covered by Medicare? Please check your eligibility for a mental health treatment plan.
Are you looking for a mental health professional? Please use the following registers to search for a suitable professional:
If you or a client are interested in accessing inpatient treatment for trauma recovery, please check the list of Trauma Recovery Programs in each state.
Interested in learning about the most up-to-date evidence-based guidelines regarding trauma treatment and recovery? Please read the Australian PTSD Guidelines.
Find resources by topic below:
Alcohol and other drugs
- Alcohol and Drug Foundation has comprehensive information and a list of resources available across Australia. Information and advice line – 1300 85 85 84.
Asylum seekers, refugees or migrants who have experienced torture or trauma
The Forum of Australian Services for Survivors of Torture and Trauma (FASST) has a list of agencies across Australia that provide support, advocacy and treatment.
Carers Australia offers information, resources and access to support groups. Or call 1800 242 636.
Children and young people
- Kids Helpline offers web-based, email, or telephone counselling for children and young people aged 5 to 25 years. Or call 1800 55 1800.
- ReachOut has information and downloadable apps on a range of mental health and related issues that affect teenagers and young adults.
- Headspace, the National Youth Mental Health Foundation, has information on trauma and mental health, where to get help, and online support.
- The Children of Parents with a Mental Illness (COMPI) resource centre provides information, resources and access to services.
Depression and anxiety
Several organisations offer access to information, resources and services, including:
The Red Cross has information, advice, and resources for kids, teenagers, teachers, and parents. Visit Red Cross After the Emergency.
Other helpful web resources include:
- https://www.cstsonline.org/fact-sheet-menu/disasters – Disaster response and recovery fact sheets from the Center for the Study of Traumatic Stress, Uniformed Services University, Bethesda, Maryland, USA.
- https://istss.org/public-resources/trauma-basics – Trauma fact sheets from the International Society for Traumatic Stress Studies.
- National sexual assault, domestic family violence counselling service can provide the names and contact details of agencies and support groups throughout Australia. Call 1800 737 732 or visit 1800respect.org.au.
- Immigrant women’s domestic violence services: there are several services in each state and territory. Visit http://www.dvrcv.org.au/talk-someone/services-other-states or speakout.org.au for a list of services throughout Australia.
Mental health professionals
The Australian Psychological Society (APS) maintains a directory of psychologists in private practice, listing the issues they work with. Call 1800 333 497, send an email request via https://psychology.org.au/about-us/contact-us/aps-find-a-psych or search the list at APS Find a Psychologist.
To find accredited mental health social workers, visit the Australian Association of Social Workers.
- ADF all hours support line call 1800 628 036 for confidential support for ADF members and their families or 1800 467 425 (1800 IMSICK) – health support for ADF personnel.
- Visit Defence Health Service for targeted health resources.
- Department of Defence Mental Health Online has information and links to emergency services, support lines, programs and policies.
- Defence Member and Family Support provides social services to Defence members and their families Australia wide or call 1800 624 608, or email [email protected].
Parentline provides telephone counselling to parents and carers of children aged 0 to 18 years.
- For NSW visit NSW Parentline or call 1300 1300 52.
- For Victoria visit Victoria Parentline or call 13 22 89.
- For Queensland and Northern Territory visit Qld & NT Parentline or call 1300 30 1300.
- For WA visit WA Parentline or call 08 9368 9368 or 1800 111 546.
- For SA visit SA Parentline or call 1300 364 100.
- For ACT visit ACT Parentline or call 02 6287 3833.
- For Tasmania visit Tasmania Parentline or call 1300 808 178.
- Information on how to talk to children and teenagers about their problems and where to find help, as well as online and telephone support, is available through headspace at https://headspace.org.au/friends-and-family/life-issues/
PTSD and trauma
Road and vehicle accidents
- Motor Accidents Authority – NSW
- Transport Accident Commission – Victoria
- Road Trauma Support Services, Victoria
- Motor Accident Insurance Commission – Qld
- Insurance Commission of WA
- Road Trauma Support WA
- CTP Insurance Regulator – SA
- Road Trauma Support Team of South Australia
- Motor Accidents Injuries Commission – ACT
- Motor Accidents Insurance Board – Tasmania
- Road Trauma Support Team, Tasmania
- Motor Accidents Compensation Commission – NT
Sexual assault and sexual abuse
- National sexual assault, domestic family violence counselling service 1800respect.org.au has a list of the main sexual assault services in Australia.
- Sexual Assault Services – NSW – See weblink for local number to call based on region
- Sexual Assault Support Services – Victoria – Call 1800 806 292
- Sexual Assault Services – Queensland – Call 1800 010 120
- Sexual Assault Resource Centre – WA – Call 1800 199 888
- Sexual Assault Support Services – SA – Call 1800 817 421
- Domestic and Sexual Violence Community Services – ACT – Call 02 6247 2525
- Sexual Assault Support Service – Tasmania – Call 1800 697 877
- Sexual Assault Referral Centres – NT – Call 08 8922 6472 or 08 8955 4500
Torture and trauma
- The Forum of Australian Services for Survivors of Torture and Trauma (FASSTT) has a list of agencies that provide support, advocacy and treatment.
- Foundation House, the Victorian non-government Foundation for Survivors of Torture and Trauma is also responsible for coordinating the national Forum of Agencies Assisting Survivors of Torture and Trauma.
Veterans and their families
- The Department of Veterans’ Affairs can provide information and referral advice. Call 1800 VETERAN (1800 838 372).
- Open Arms – Veterans & Families Counselling (formerly VVCS) is a specialised, free and confidential service provided by the Department of Veterans’ Affairs for Australian veterans and their families. Call 1800 011 046, from anywhere in Australia. If you have questions about your eligibility to access Open Arms services, contact your nearest office.
Open Arms offers the following services:
- Crisis counselling (face-to-face or telephone, and an emergency toll-free telephone service)
- Individual, family and group counselling
- Country outreach programs for rural Australia
- Education and information resources
- Case management
- Referrals to other treatment services
- Specialised PTSD treatment programs in most states for veterans and military personnel
Victims of crime
See below for a list of support hotlines in each state and territory:
- Victims Services – NSW – Call 1800 633 063, Aboriginal Contact line – 1800 019 123
- Victims of Crime – Victoria – Call 1800 819 817 8am–11pm every day
- Victims Assist – Queensland – Call 1300 546 587
- Victims of Crime – WA – Call 1800 818 988
- Victims of Crime – SA – Call 08 8204 9635
- Victim Support – ACT – Call 1800 822 272
- Victims of Crime – Tasmania – Call 1300 300 238
- Victims of Crime – NT – Call 1800 460 363