Mental health support and information resources.

 

Please note that Phoenix Australia does not provide direct clinical care or specific referral recommendations.

 

For urgent support, call Lifeline on 13 11 14 for confidential 24/7 counselling and referrals.

 

Other 24-Hour helplines and online support

 

Open Arms-Veterans & Families Counselling – 1800 011 046 (local call)

 

Lifeline – 13 11 14 (confidential 24/7 counselling and referrals)

 

Beyond Blue – 1300 22 46 36

 

National sexual assault, domestic family violence counselling service – 1800 737 732 or www.1800respect.org.au (online counselling available)

 

Kids Helpline – 1800 55 1800 (free call) or www.kidshelp.com.au (online counselling available)

 

MensLine Australia – 1300 78 99 78 or www.mensline.org.au (online and video counselling available)

 

Medicare-funded services

Are you looking for mental health services covered by Medicare? Please check your eligibility for a mental health treatment plan.

Are you looking for a mental health professional? Please use the following registers to search for a suitable professional:

 

Trauma Recovery

If you or a client are interested in accessing inpatient treatment for trauma recovery, please check the list of Trauma Recovery Programs in each state.

 

PTSD guidelines

Interested in learning about the most up-to-date evidence-based guidelines regarding trauma treatment and recovery? Please read the Australian PTSD Guidelines.

Find resources by topic below:

Alcohol and other drugs

  • Alcohol and Drug Foundation has comprehensive information and a list of resources available across Australia. Information and advice line – 1300 85 85 84.

Asylum seekers, refugees or migrants who have experienced torture or trauma

The Forum of Australian Services for Survivors of Torture and Trauma (FASST) has a list of agencies across Australia that provide support, advocacy and treatment.

Carers

Carers Australia offers information, resources and access to support groups. Or call 1800 242 636.

Children and young people

  • Kids Helpline offers web-based, email, or telephone counselling for children and young people aged 5 to 25 years. Or call 1800 55 1800.
  • ReachOut has information and downloadable apps on a range of mental health and related issues that affect teenagers and young adults.
  • Headspace, the National Youth Mental Health Foundation, has information on trauma and mental health, where to get help, and online support.
  • The Children of Parents with a Mental Illness (COMPI) resource centre provides information, resources and access to services.

Depression and anxiety

Several organisations offer access to information, resources and services, including:

Disasters

The Red Cross has information, advice, and resources for kids, teenagers, teachers, and parents. Visit Red Cross After the Emergency.

Other helpful web resources include:

Domestic violence

Mental health professionals

The Australian Psychological Society (APS) maintains a  directory of psychologists in private practice, listing the issues they work with. Call 1800 333 497, send an email request via https://psychology.org.au/about-us/contact-us/aps-find-a-psych or search the list at APS Find a Psychologist.

 

To find accredited mental health social workers, visit the Australian Association of Social Workers.

Military personnel

Parents

Parentline provides telephone counselling to parents and carers of children aged 0 to 18 years.

PTSD and trauma

Sexual assault and sexual abuse

  • National sexual assault, domestic family violence counselling service 1800respect.org.au has a list of the main sexual assault services in Australia.

Crisis lines

Torture and trauma

Veterans and their families

  • The Department of Veterans’ Affairs can provide information and referral advice. Call 1800 VETERAN (1800 838 372).
  • Open Arms – Veterans & Families Counselling (formerly VVCS) is a specialised, free and confidential service provided by the Department of Veterans’ Affairs for Australian veterans and their families. Call 1800 011 046, from anywhere in Australia. If you have questions about your eligibility to access Open Arms services, contact your nearest office.

 

Open Arms offers the following services:

  • Crisis counselling (face-to-face or telephone, and an emergency toll-free telephone service)
  • Individual, family and group counselling
  • Country outreach programs for rural Australia
  • Education and information resources
  • Case management
  • Referrals to other treatment services
  • Specialised PTSD treatment programs in most states for veterans and military personnel

Victims of crime

See below for a list of support hotlines in each state and territory: