About the projects


Frontline workers have a vital role in supporting their community’s ongoing recovery from the devastating 2019/2020 Australian bushfires, as well as from COVID-19 and other disasters since. To support frontline workers in their work with community members, Phoenix Australia was engaged to deliver free training to eligible frontline workers.


Through a range of free courses, Phoenix Australia aimed to work with frontline workers to enhance their ability to:

  • Support community members’ resilience and recovery from the bushfires
  • Promote their own resilience and psychological recovery from the bushfires
  • Support the resilience and wellbeing of their teams and organisations


These projects were made possible through the Federal Government Mental Health Supports for Bushfire Affected Australians, and the Victorian Government Mental Health and Wellbeing Bushfire Recovery packages.

What have we achieved?


  • Over 3000 emergency services, community leaders, healthcare and frontline workers trained in Psychological First Aid and Trauma-informed Care
  • Over 300 Victorian mental health professionals trained in Trauma-focussed Cognitive Behavioural Therapy
  • Approximately 50 MHPN members trained as Skills fOr Life Adjustment and Resilience (SOLAR) Coaches


In 2022, these projects were formally recognised by the Australian Institute for Disaster Resilience, when Phoenix Australia was named winner of the Victorian Resilient Australia Mental Health and Wellbeing Award, which celebrates initiatives that focus on the mental health and wellbeing of Australian communities before, during and after disasters. Further information about the Resilient Australia Mental Health and Wellbeing Award can be found here.

Have a free access code and ready to access our training?


Please follow the course links below and apply your coupon code at registration for free access. Once registered, you are welcome to move through the course at your own pace.


Upon completion of one of our courses, you will be able to download a badge of completion that you can share on your LinkedIn, resume and other social networks.



For the best experience, we recommend using Google Chrome to complete our training courses. If you encounter any issues, please forward your enquiry our training team.

Don’t have an access code?


Unfortunately, the project team has now distributed enough access codes to eligible individuals and organisations to exhaust the number of funded places available in these online courses.


However, for those based in Victoria, we are currently offering alternative funded training opportunities that may be of interest. Specifically, as part of funding from the Victorian Government’s Mental Health and Wellbeing Coronavirus Response Package, Phoenix Australia is offering customised versions of our online training in Psychological First Aid, Trauma-informed Care, and Spotlight on PTSD to people across Victoria supporting those impacted by the pandemic. For further information or to express your interest in accessing this free training, please visit the project page here.


For those based outside Victoria, our full suite of training courses is available for a fee. To access our paid training offerings, please follow the course links on this page, or contact our training team to discuss more options for you or your organisation.


We also have a number of useful resources available to help you support the recovery and resilience of your colleagues and communities affected by disasters. See below for further details.

Useful resources


Bushfire recovery resources

  • Bushfire Toolkit plus fact sheets and booklets about trauma for:
    -Health practitioners
    -Emergency services workers and first responders
    -Community members
  • Other trauma and bushfire mental health resources


Disaster Mental Health Hub

  • Information, resources and training for professionals who support individuals and communities experiencing the mental health impacts of disasters.

Webinars and past events 


Peer support during a disaster – Lessons from the 2019/2020 Bushfires


In this webinar, recorded on 22 June 2021, Commissioner Shane Fitzsimmons AFSM from Resilience NSW and other emergency service and trauma experts have led a discussion about the key features and benefits of peer support programs, and convey key lessons from the recent bushfires in utilising peer support in the midst of a disaster.


Please find a recording and presentation slides below.




Bushfire Trauma Preparation and Recovery – Enabling the Emergency Services Sector


In this webinar, recorded on 13 November 2020, the long-term learnings from the 2009 Black Saturday bushfires were presented, with a discussion about what has worked for emergency service organisations in supporting wellbeing, and best practice ways to ensure workforces are psychologically prepared for future disasters.


Please find a recording and presentation slides below.