DVA General Advice Line


What is the DVA General Advice Line?

The DVA General Advice Line operated by Phoenix Australia is a free consultation service providing mental health-related resources and information, including information about available treatment options, to individuals and organisations that deliver services to veterans. Our service is staffed by mental health clinicians with extensive experience providing advice and guidance to those who support veterans and their families.

No query is too simple or too complex, and mental health does not need to be the primary focus of your work with a client. We have a multidisciplinary team of expert consultants in veteran and military mental health who can respond to you enquiry. We will use the information you provide to direct your enquiry to the most appropriate team member to ensure that their expertise is matched to your needs.


Am I eligible to access this service?

We invite any individual or organisation that works with Australian veterans to submit a general inquiry to our service. The General Advice Line is not a crisis support service; we do not provide advice or services directly to veterans or their families.


How do I access this service? 

You can submit your details via the inquiry form below, or reach out to our consultation service which operates between 9:00am and 4:00pm Australian Eastern Standard Time, Monday-Friday by calling us on 1800 838 777 and leaving a voicemail. In your voicemail message, we ask you please provide:

  • Your name
  • Contact details
  • The nature of your inquiry

We will confirm receipt of your inquiry on the same day for calls received prior to 4:00pm, or next business day for calls received after 4:00pm. Responses in the form of advice and guidance will be provided within five days.


Does Phoenix Australia offer any other information and resources related to veteran mental health?

The Phoenix Australia website contains a comprehensive list of resources related to veteran mental health which you may find useful, including tip sheets, webinars, e-learning programs, and research summaries.


For urgent support
call Lifeline on

Call 13 11 14

Confidential 24/7
counselling and referrals

Lifeline website